Assistant Territory Manager
About The Position
The Assistant Territory Manager has operational responsibility for assigned district location(s) and, under the direction of the Territory Manager, manages district operations. The role is accountable for employee safety, customer experience, operational efficiency, and operating expenses. It requires the ability to function independently in a supervisory capacity when the manager is absent and a commitment to safety and customer service. The position oversees district safety, customer relationships, delivery and service operations, permits, staffing, employee development, training, and performance monitoring. It also coordinates with Service and Delivery Coordinators and reviews district reporting and performance metrics.
Requirements
- High school diploma required.
- Five or more years of experience in a management role.
- Computer skills and proficiency in Microsoft Office applications required.
- Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
- Ability to read, analyze, and interpret district performance and safety reports, technical procedures, and governmental regulations.
Nice To Haves
- College degree strongly preferred.
- Experience in the propane industry is a plus.
Responsibilities
- Manage all aspects of safety at assigned district locations, including compliance with safety codes and company policies.
- Communicate a safety vision, account for safety in decisions, train employees, monitor compliance, and reinforce accident-avoidance and safe-driving practices.
- Prioritize customer needs, proactively identify issues affecting customer experience, recognize excellent customer service, and partner with Customer Experience Services to resolve customer issues.
- Conduct priority customer visits and other customer calls or visits to strengthen relationships and address issues.
- Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through a weekly call.
- Drive employee productivity and meet or exceed delivery and service performance metrics.
- Work with the Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned.
- Ensure procedures are followed so daily work is completed accurately.
- Review district performance reports and dashboard metrics.
- Manage permits in a timely manner.
- Plan, direct, and manage employee staffing and development; communicate company strategic goals; conduct timely performance appraisals; and ensure required employee training is completed.
- Communicate and update staff on critical performance areas for the District and Area.
- Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- 401(k) retirement savings plan
- Parental leave
- Military leave
- Vacation/paid time off
- Sick leave in compliance with state law, as applicable
- Paid holidays
- Disability coverage
- Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
