Assistant Territory Manager

UGI Corporation • Charlottesville, VA

1d

About The Position

The Assistant Territory Manager has operational responsibility for assigned district location(s). Under the direction of the Territory Manager, this position manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The role may function independently in a supervisory capacity when the manager is absent and is expected to champion safety and customer service.

The position oversees safety compliance, customer relationships and issue resolution, delivery and service productivity, permit management, employee staffing and development, performance communication, and district reporting. It requires communication with code enforcement officials, regulatory personnel, and permitting jurisdictions, along with the ability to interpret operational, safety, technical, and regulatory reports.

The employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions. Applicants must be willing to undergo pre-employment drug screening and a criminal background check. The role is safety-sensitive; the posting describes restrictions concerning medical marijuana use.

Requirements

• High school diploma required.
• Five or more years of experience in a management role.
• Computer skills and proficiency in Microsoft Office applications required.
• Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
• Ability to read, analyze, and interpret reports relating to district performance, safety, technical procedures, and governmental regulations.
• Willingness to submit to a pre-employment drug screen and criminal background check.

Nice To Haves

• College degree strongly preferred.
• Experience in the propane industry is a plus.

Responsibilities

• Manage all aspects of safety within assigned district locations, including compliance with safety codes and company policies.
• Articulate a safety vision, consider safety impacts when making decisions, train employees, monitor compliance, promote accident avoidance and safe driving, and reinforce safety messages.
• Prioritize customer needs, identify problems affecting customer experience, recognize excellent service, and partner with Customer Experience Services to resolve customer issues promptly.
• Conduct priority customer visits and calls to strengthen relationships and address issues.
• Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through weekly calls.
• Drive employee productivity and meet or exceed delivery and service performance metrics.
• Work with Service and Delivery Coordinators to ensure delivery and service orders are completed as planned.
• Ensure procedures are followed for accurate completion of daily work.
• Review district performance reports and dashboard metrics.
• Manage permits in a timely manner.
• Plan, direct, and manage employee staffing and development; communicate company strategic goals; conduct timely performance appraisals; and ensure required employee training is completed.
• Communicate and update staff on critical district and area performance priorities.
• Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Health savings accounts
• 401(k) retirement savings plan
• Parental leave
• Military leave
• Vacation/paid time off
• Sick leave in compliance with state law, as applicable
• Paid holidays
• Disability coverage
• Potential eligibility for a performance-based bonus or commissions, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED