Assistant Territory Manager
About The Position
The Assistant Territory Manager has operational responsibility for assigned district location(s). Under the direction of the Territory Manager, this position manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The role requires the ability to function independently in a supervisory capacity when the manager is absent and a commitment to safety and customer service. The position oversees district safety, customer relationships, operational planning and performance, and employee staffing and development. It includes coordinating with service and delivery teams, monitoring performance metrics, managing permits, and ensuring employees follow required procedures and complete training. The role regularly involves exposure to hazardous or caustic chemicals and outside weather conditions. Applicants must be willing to submit to pre-employment drug screening and a criminal background check. Successful applicants must pass a pre-employment drug screen and, if hired, are subject to substance abuse testing under company policy.
Requirements
- High school diploma required.
- Five or more years of experience in a management role.
- Computer skills and proficiency in Microsoft Office applications required.
- Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
- Ability to read, analyze, and interpret district performance and safety reports, technical procedures, and governmental regulations.
- Willingness to submit to pre-employment drug screening and a criminal background check; successful applicants must pass a pre-employment drug screen.
Nice To Haves
- College degree strongly preferred.
- Experience in the propane industry is a plus.
Responsibilities
- Oversee all aspects of safety at assigned district locations, including compliance with safety codes and policies.
- Communicate a safety vision, consider safety impacts when making decisions, train employees, monitor compliance, and reinforce accident-avoidance and safe-driving practices.
- Prioritize customer needs, identify problems affecting customer experience, recognize excellent service, and partner with Customer Experience Services to resolve issues promptly.
- Conduct priority customer visits and calls to build relationships and address issues.
- Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through a weekly call.
- Drive employee productivity and meet or exceed delivery and service performance metrics.
- Work with the Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned.
- Ensure procedures are followed to complete daily work accurately.
- Review district performance reports and dashboard metrics.
- Manage permits in a timely manner.
- Plan, direct, and manage employee staffing and development; communicate company strategic goals; conduct timely performance appraisals; and ensure required employee training is completed.
- Communicate and update staff on critical district and area performance priorities.
- Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- 401(k) retirement savings plan
- Parental leave
- Military leave
- Vacation/paid time off
- Sick leave in compliance with state law, as applicable
- Paid holidays
- Disability coverage
- Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
