Assistant Territory Manager

UGI Corporation • Washington, MO

1d

About The Position

The Assistant Territory Manager has operational responsibility for assigned district location(s). Under the direction of the Territory Manager, this position manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The role requires the ability to work independently in a supervisory capacity when the manager is absent, with a commitment to safety and customer service.

Requirements

• High school diploma required.
• Five or more years of experience in a management role.
• Computer skills and proficiency in Microsoft Office applications.
• Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
• Ability to read, analyze, and interpret district performance, safety, technical procedure, and governmental regulation documents.

Nice To Haves

• College degree strongly preferred.
• Experience in the propane industry.

Responsibilities

• Oversee all aspects of safety at assigned district locations, including compliance with safety codes, policies, procedures, and safe-driving practices.
• Communicate a safety vision, consider safety in decision-making, train employees, monitor compliance, and reinforce safety messages.
• Prioritize customer needs, identify issues affecting customer experience, recognize excellent customer service, and partner with the Customer Experience Services team to resolve issues promptly.
• Conduct priority customer visits and calls to strengthen relationships and address customer issues.
• Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through weekly calls.
• Drive employee productivity and meet or exceed delivery and service performance metrics.
• Work with Service and Delivery Coordinators to ensure orders are completed as planned and that procedures are followed for accurate daily work.
• Review district performance reports and dashboard metrics and manage permits in a timely manner.
• Plan, direct, and manage employee staffing and development; communicate company goals, conduct timely performance appraisals, and ensure required training is completed.
• Communicate critical district and area performance measures to staff and monitor employee productivity using Field Utilization & Efficiency reporting and other tools.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts for benefits-eligible employees.
• Retirement savings plans, including 401(k).
• Parental leave and military leave.
• Vacation and paid time off.
• Sick leave in compliance with state law, as applicable.
• Paid holidays.
• Disability coverage.
• Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED