Assistant Territory Manager

UGI Corporation • Oklahoma City, OK

2d

About The Position

The Assistant Territory Manager has operational responsibility for assigned district location(s). Under the direction of the Territory Manager, this position manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The role requires the ability to function independently in a supervisory capacity when the manager is absent and a commitment to high standards of safety and customer service.

The Assistant Territory Manager oversees district safety compliance and training, promotes a safety-focused culture, and reinforces safe work and driving practices. The role prioritizes customer service, identifies and addresses issues affecting customer experience, conducts priority customer visits and calls, and partners with the Customer Experience Services team to resolve issues.

The position coordinates weekly productivity and service planning with Service and Delivery Coordinators, monitors district performance, and ensures delivery and service orders, daily work, and permits are handled accurately and on time. It also directs staffing and employee development, communicates company and district goals, completes performance appraisals, ensures required training is completed, and monitors employee productivity using reporting tools.

The employee is regularly exposed to hazardous or caustic chemicals and outdoor weather conditions. Candidates must submit to a pre-employment drug screen and criminal background check. The position is safety-sensitive; additional substance abuse testing may apply under company policy.

Requirements

• High school diploma required.
• Five or more years of experience in a management role.
• Computer skills and proficiency in Microsoft Office applications required.
• Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
• Ability to read, analyze, and interpret district performance reports, safety and technical procedures, and governmental regulations.
• Candidates must be willing to complete a pre-employment drug screen and criminal background check.

Nice To Haves

• College degree strongly preferred.
• Experience in the propane industry is a plus.

Responsibilities

• Oversee all aspects of safety at assigned district locations, including compliance with safety codes and company policies.
• Communicate a safety vision and consider safety impacts when making decisions.
• Train employees and monitor compliance with safety procedures, accident-avoidance practices, and safe-driving policies; reinforce safety messages.
• Prioritize customer needs, identify problems affecting the customer experience, and recognize exceptional customer service.
• Partner with Customer Experience Services to resolve customer issues in a timely manner as needed.
• Conduct priority customer visits and customer calls or visits to strengthen relationships and address issues.
• Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through weekly calls.
• Drive employee productivity and meet or exceed delivery and service performance metrics.
• Work with the Service Coordinator and Delivery Coordinator to ensure orders are completed as planned.
• Ensure procedures are followed and daily work is completed accurately.
• Review district performance reports and dashboard metrics.
• Manage permits in a timely manner.
• Plan, direct, and manage employee staffing and development; communicate company strategic goals and conduct timely performance appraisals.
• Communicate and update staff on critical performance areas for the District and Area.
• Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending and health savings accounts
• 401(k) retirement savings plan
• Parental leave
• Military leave
• Vacation and paid time off
• Sick leave in compliance with state law, as applicable
• Paid holidays
• Disability coverage
• Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED