Assistant Territory Manager

UGI Corporation • City of Albany, NY

43d • $77,000 - $100,000

About The Position

The Assistant Territory Manager has operational responsibility for assigned district locations. Under the direction of the Territory Manager, this role manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The position requires the ability to function independently in a supervisory role when the manager is absent and a commitment to world-class safety and customer service.

The role oversees safety compliance and training, supports excellent customer service and timely resolution of customer issues, coordinates service and delivery activities, monitors district performance, manages permits, and directs employee staffing and development. The employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions.

Requirements

• High school diploma required.
• Five or more years of experience in a management role.
• Computer skills and proficiency in Microsoft Office applications required.
• Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
• Ability to read, analyze, and interpret reports concerning district performance, safety, technical procedures, and government regulations.

Nice To Haves

• College degree strongly preferred.
• Experience in the propane industry is a plus.

Responsibilities

• Oversee all aspects of safety at assigned district locations, including compliance with safety codes and policies.
• Communicate a safety vision, consider safety in decision-making, train employees, monitor compliance, and reinforce accident-avoidance and safe-driving practices.
• Prioritize customer needs, identify issues affecting customer experience, recognize excellent service, and partner with Customer Experience Services to resolve issues in a timely manner.
• Conduct priority customer visits and customer calls or visits to strengthen relationships and address issues.
• Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through a weekly call.
• Drive employee productivity and meet or exceed delivery and service performance metrics.
• Work with Service and Delivery Coordinators to ensure orders are completed as planned and ensure daily work procedures are followed accurately.
• Review district performance reports and dashboard metrics and manage permits in a timely manner.
• Plan, direct, and manage employee staffing and development; communicate company strategic goals; conduct timely performance appraisals; and ensure required employee training is completed.
• Communicate critical district and area performance measures to staff.
• Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.

Benefits

• Medical, dental, and vision coverage for benefits-eligible employees.
• Flexible spending and health savings accounts.
• 401(k) retirement savings plan.
• Parental leave, military leave, vacation/paid time off, sick leave in compliance with state law as applicable, and paid holidays.
• Disability coverage.
• Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED