Assistant Stylist

Ulta Beauty, Inc.•Jacksonville, FL

About The Position

The Assistant Stylist engages with guests, consults on hair care needs, and recommends products and services. This temporary position is intended to prepare the associate for a stylist role. For the first three months, the Assistant Stylist is mentored by an Elite or Master Stylist and focuses on performance, guest service, and operating procedures and compliance. During months four through six, the associate continues assisting while beginning to serve guests independently. The role calls for a passion for beauty, exceptional guest service, and a willingness and aptitude to learn technical skills and product knowledge. The position supports Ulta Beauty’s service, sales, guest loyalty, and operational goals. It includes assisting with salon services and, after the first three months, performing a range of hair and beauty services. The Assistant Stylist also builds guest relationships, collaborates with salon and retail colleagues, follows safety and sanitation requirements, and maintains salon and store standards.

Requirements

Cosmetology license.
Basic understanding of salon techniques for haircutting, haircolor, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills in all service categories.
Basic understanding of equipment and chemicals used for technical work.
Basic understanding of demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Deliver exceptional guest service and contribute to store goals for retail and service sales, guest loyalty, and retail shrink.
Support a mentor Stylist’s sales and productivity goals through add-on recommendations, shampooing and treatments, blowouts and styling, global and retouch color applications, foil assistance, cleaning and organizing, pre-booking, and retail recommendations.
After month three, perform services including hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Develop guest relationships through consultations and appropriate product and service recommendations.
Serve all guests, including walk-ins, promptly and efficiently under another stylist’s mentorship.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and salesfloor.
Follow Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and infection control procedures and comply with state board guidelines.
Follow established service protocols and use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Attend mandatory trainings and meetings.
Follow the Ulta Beauty dress code and loss prevention practices.
Complete other operational tasks as directed.