Assistant Stylist

Ulta Beauty, Inc.•Southern Pines, NC

About The Position

The Assistant Stylist engages with guests, consults with them about their hair care needs, and recommends products and services. This temporary position is intended to prepare the associate for a stylist role and deliver quality professional services with an emphasis on the guest’s total look. For the first three months, the Assistant Stylist is mentored by an Elite or Master Stylist and focuses on performance, guest service, operating procedures, and compliance. During months four through six, the associate continues assisting while beginning to serve guests independently. The role requires a passion for the beauty industry, exceptional guest service, and willingness and aptitude to learn technical skills and product knowledge. The Assistant Stylist supports salon and store sales and productivity, assists with hair services and salon operations, and, after month three, performs a range of hair and beauty services. The role also involves building guest relationships, collaborating with salon and retail colleagues, maintaining safety and sanitation standards, and attending required training. The schedule is flexible and includes days, evenings, weekends, and holidays. Working conditions include frequent mobility, bending, reaching, and twisting; standing for extended periods; continuous lifting or moving of up to 10 pounds; coordination and manipulation of objects; and frequent use of computers, telephonic devices, and cosmetology and office supplies.

Requirements

Cosmetology license.
Basic understanding of salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, brow services, and ear piercing where applicable, and/or aptitude to develop skills in these categories.
Basic understanding of equipment and chemicals used for technical work.
Basic understanding of how to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and build clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to meet the described physical demands, including extended standing and frequent movement, bending, reaching, and twisting.

Responsibilities

Deliver exceptional guest service and contribute to store retail and service sales, guest loyalty, and shrink goals.
Support the mentor Stylist’s sales and productivity goals through add-on recommendations, shampooing and treatments, blowouts and styling, color applications, assisting with foils, cleaning and organizing, pre-booking, and retail recommendations.
After month three, perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing where applicable.
Demonstrate products to guests to support sales and the guest experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-in guests, in a timely and efficient manner under another stylist’s mentorship.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to foster collaborative guest service.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to salon and salesfloor guests.
Follow company policies, procedures, standards, and state board guidelines.
Follow safety, sanitation, and infection control procedures before, during, and after services.
Follow service protocols and use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest-readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Attend mandatory trainings and meetings for continued professional development.
Follow the Ulta Beauty dress code and loss prevention practices, protect company assets, and perform other operational tasks as directed.