Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at Austin Fitness Group (AFG) studios, helping ensure an exceptional experience for prospective and current members. The role represents the brand, builds relationships, supports membership sales and retention, and works with the studio team to achieve sales goals and maintain a welcoming, high-energy environment. The Assistant Studio Manager reports directly to the Studio Manager and does not manage a team. This full-time position is based primarily in a fitness studio and includes weekends and holidays. Work includes frequent interaction with members, guests, and colleagues, along with front-desk and studio-floor responsibilities, administrative work, and occasional offsite community activities. The role may involve extended periods of standing and walking, exposure to moderate or loud noise, and occasional handling of items weighing up to approximately 25–30 pounds.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Strong communication, collaboration, organization, time-management, and attention-to-detail skills.
- Ability to build relationships and provide exceptional customer service.
- Ability to problem-solve and work under pressure, managing unexpected challenges calmly and professionally.
- Professional, positive, proactive, reliable, and results-oriented approach.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Ability to meet the physical demands of the role, including frequent standing, walking, and moving throughout the studio; communicating in a potentially loud environment; and occasionally lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds, bending, reaching, and performing light cleaning.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
- Conduct studio tours, present membership options, and communicate programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead-generation activities.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support the onboarding, training, and mentoring of Sales Associates and reinforce sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit-card transactions in accordance with company policies and procedures.
- Respond professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Work with studio colleagues to provide a consistent, positive experience for members and guests.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, training, and development opportunities.
- Demonstrate commitment to exceptional customer service and AFG's core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
