Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo fitness studios to deliver an exceptional member experience. The role is a key point of contact for prospective and current members, represents the brand, presents studio programs and membership options, and supports membership sales and retention through relationship-building. Working closely with the Studio Manager and studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming and high-energy environment, and ensure consistent service. The position reports to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues, as well as administrative work using a computer, phones, and standard office equipment. The environment can be moderately to loudly noisy because of music and group fitness classes. Occasional participation in offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs. This is a full-time, non-exempt position with a flexible schedule as needed, including weekends and holidays. A high school diploma or equivalent is required. The posting prefers 0–1 year of experience in customer service, sales, hospitality, or a related field, and requires at least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Requirements
- High school diploma or equivalent.
- At least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, relationship-building, and customer service skills.
- Organizational, attention-to-detail, and time-management skills.
- Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
- Professionalism, integrity, reliability, initiative, and a positive service attitude.
- Ability to work a flexible schedule as needed, including weekends and holidays.
Nice To Haves
- 0–1 year of prior experience in customer service, sales, hospitality, or a related field.
Responsibilities
- Provide a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
- Conduct studio tours, present membership options, and communicate programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support the onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card sales transactions in accordance with company policies and procedures.
- Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Collaborate with studio team members to provide a seamless and positive member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Demonstrate commitment to exceptional customer service and AFG HoldCo's core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
