Assistant Studio Manager - Mansfield

ORANGE THEORY FITNESS•Mansfield, TX

18d•Onsite

About The Position

The Assistant Studio Manager assists with running all front-of-house fitness studio operations. The role focuses on meeting and exceeding sales and membership performance indicators, including package offerings, memberships and renewals, retail and concession sales, and maximizing workout traffic. The position also supports sales staff development, member service, studio administration, and coordination with the Fitness Team.

Requirements

High school diploma.
Previous sales experience and strong sales skills; experience in a sales quota-bearing structure is highly preferred.
Functional computer skills, including basic MS Office programs (Word and Excel), internet use, and basic software use.
Self-starter who is open to feedback and committed to personal growth and developing new-hire Sales Associates.
Ability to work a flexible schedule, including evenings and/or weekends.
Excellent interpersonal and customer service skills.
Strong verbal and written communication skills.
Strong leadership skills and demonstrated trust in decision-making.
Ability to identify and analyze problems and develop solutions.
Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
Ability to work and thrive in an ORANGE TEAM environment.
Passion for health and fitness and helping others succeed.
Commitment to continuous learning and desire for career growth.

Nice To Haves

Experience working in a sales quota-bearing structure.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Conduct ongoing audits and recommend action plans to improve effectiveness and efficiency.
Assist in leading, coaching, and developing sales associates while fostering accountability, mutual respect, and collaboration.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead studio previews for prospects and fitness program holders.
Greet members and guests promptly and enthusiastically, creating a friendly and positive welcome.
Guide new Sales Associates through three-day training using the Sales Associate Training Guide.
Model studio activities through personal involvement and lead by example.
Train and mentor subordinates for ongoing success and future growth.
Set a positive example for new hires in dress code and interactions with members and employees.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front desk area.
Process cash and credit card transactions accurately.
Follow up with prospective clients promptly and consistently.
Respond to member requests, inquiries, and concerns with urgency.
Troubleshoot and resolve technical issues.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Follow front desk systems and procedures, including member check-in, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, change requests, and document scanning.
Provide and maintain the highest level of customer service.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF values and culture.
Perform other duties as assigned by the supervisor.