Assistant Studio Manager

Orangetheory•Brentwood, TN

23d•Onsite

About The Position

The Assistant Studio Manager role is presented in the posting as a Sales Lead position at an Orangetheory Fitness studio. The role provides a welcoming space and a remarkable experience to members and first-time guests. It is suited to a goal-oriented, self-driven person with strong customer service skills and emotional intelligence, working in a fast-paced, fun, and vibrant environment. The position focuses on managing prospect follow-up and first-time guest visits, supporting membership sales, meeting performance indicators, and helping maintain a positive member experience. It also involves answering member questions, following studio systems and procedures, keeping the front desk and studio organized, and contributing to the success of the studio and team. The posting lists hourly compensation of $21.00, plus individual commission and holiday pay. Benefits and additional offerings include health, dental, and vision insurance; paid time off; 401(k) and matching; training and development; staff rewards; employee discounts; free workouts; and opportunities for career advancement.

Requirements

Comfortable working with new technology, smartphones, and computers.
CPR certified or willing to obtain CPR certification within 30 days of hire.
Growth mindset and passion for helping others.
Strong work ethic, integrity, and professional demeanor.
Excellent verbal and written communication skills.
Ability to multitask and manage member questions or concerns.

Nice To Haves

Two years of customer service experience preferred.
One to three years of sales experience preferred.
CPR/AED certification.

Responsibilities

Follow up with prospects who have expressed interest in Orangetheory, book their first class, and provide an exceptional first-time guest experience.
Provide membership details based on Group Fitness Coaches’ prescription.
Meet and exceed key performance indicators.
Generate leads and book appointments, membership or pack sales, and additional revenue drivers.
Answer member questions in a timely manner and appropriately address concerns.
Maintain brand compliance by following Orangetheory systems and procedures.
Keep the front desk organized and prioritize tasks throughout the shift.
Welcome members by name and take accurate class attendance.
Create memorable member moments by celebrating birthdays, member anniversaries, class milestones, and personal records.
Stay informed about studio happenings, including promotions, fitness challenges, out-of-studio events, and corporate initiatives and offerings.
Work independently and take ownership of individual contributions to the success of the studio and team.
Assist with keeping the studio clean and organized.