Assistant Studio Manager

Perspire Sauna Studio•Atlanta, GA

About The Position

The Assistant Studio Manager works closely with the Studio Manager to model Perspire’s mission, vision, and values and support the leadership team. The role helps motivate team members, achieve studio goals, keep operations running smoothly, and ensure guests leave feeling better than when they arrived. The Assistant Studio Manager supports team, member, inventory, and facility management, and contributes to day-to-day activities with a focus on membership sales and excellent guest experiences. This role is with a franchise that is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

Excellent interpersonal skills and clear, effective communication with guests and team members.
Results-driven and motivated to meet or exceed sales targets.
Ability to lead and influence others to achieve goals.
Superior customer service skills and the ability to handle situations calmly and helpfully.
Willingness to take on all tasks, with a no-job-is-too-small attitude.
Passion for health and wellness.
Consistently demonstrate a positive attitude and take responsibility for personal actions.
Strong collaboration, organization, and prioritization skills.
Flexible availability for varied shifts, including evenings and weekends.

Nice To Haves

Mindbody Software experience.

Responsibilities

Work with the Studio Manager to implement standard operating procedures and ensure Membership Sales Associates and Studio Assistants meet daily expectations consistently.
Assist with training, coaching, and developing team members.
Help create a positive, team-first workplace and act as a liaison between the Studio Manager and team members.
Communicate updates, new products and offerings, events, and protocols to the team when the Studio Manager is absent.
Lead the team in membership sales and work toward sales goals measured by conversion percentage and sales performance charts.
Maintain visible, positive interactions with guests and ensure service is hospitable, consistent, accessible, and courteous.
Resolve guest complaints and membership issues with a high level of customer service.
Promote the benefits of infrared saunas and the value of Perspire memberships to guests.
Explain the science, technology, and benefits of infrared sauna, chromotherapy, and Red Light therapy.
Ensure front desk procedures are followed, including member check-in, telephone inquiries, consent forms, studio tours, delinquent account procedures, and new membership agreements.
Perform weekly and monthly inventory purchasing and processing.
Perform and document daily and weekly studio inspections to ensure facility standards are met and equipment is functioning properly.