Assistant Studio Manager - SIGN ON BONUS

Orangetheory - Franchise #0320•Oklahoma City, OK

9d•$20 - $24•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend studio operations at AFG HoldCo studios to ensure an exceptional member experience. The role is a key point of contact for prospective and current members, represents the brand, explains the studio’s offerings, and supports membership sales and retention through relationship-building. Working closely with the studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and across the studio floor. It involves frequent interaction with members, guests, and team members, as well as administrative work using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite events or community activities may be required. The position is full-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company needs. The position requires frequent standing and walking, regular communication in potentially loud settings, and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds. Bending, reaching, and light cleaning may also be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Ability to work a flexible schedule as needed, including weekends and holidays.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong communication, listening, organizational, attention-to-detail, and time-management skills.
Ability to build relationships and provide exceptional customer service.
Ability to collaborate across functions, work effectively with a team, and respond comfortably to change.
Ability to solve problems, work under pressure, and manage unexpected challenges calmly and professionally.
Proactive, reliable, self-motivated, results-oriented, and professional, with integrity and a positive service attitude.
Ability to meet the position’s physical demands, including frequent standing and walking and occasional handling of items weighing approximately 25–30 pounds, with reasonable accommodations as applicable.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field; 0–1 year is preferred.
Experience using graphic design tools such as Canva.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
Conduct studio tours, present membership options, and communicate programs, services, and benefits.
Support individual and team sales goals through outreach, follow-ups, and lead generation.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process sales transactions, including cash and credit card payments, according to company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Partner with studio team members to provide a seamless and consistent member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Participate in scheduled team meetings, trainings, and development opportunities.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
Attend trainings or other company-related activities requiring travel if deemed necessary.