Assistant Studio Manager

AFG HoldCo LLC • Chandler, AZ

5d • Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at Austin Fitness Group (AFG) studios to provide an exceptional member experience. The role is a key point of contact for prospective and current members, representing the brand, explaining the studio’s programs and membership options, and supporting membership sales and retention through relationship-building. The Assistant Studio Manager partners with the studio team to support sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position reports directly to the Studio Manager and does not manage a team.

The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It includes frequent interaction with members, guests, and team members, along with administrative work using a computer, phones, and other standard office equipment. The setting may have moderate to loud noise from music and group fitness classes. Occasional participation in offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs.

This is a full-time position that includes weekends and holidays. The position requires frequent standing, walking, and moving throughout the studio; regular communication, including talking and hearing in a potentially loud environment; and may occasionally involve lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, bending, reaching, and light cleaning. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
• Ability to work full-time, including weekends and holidays.
• Strong communication, collaboration, and relationship-building skills.
• Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
• Professionalism and a positive service attitude.
• Integrity, reliability, and consistency.
• Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
• Strong organizational, attention-to-detail, and time-management skills.
• Strong listening skills and critical-thinking ability.
• Self-motivated and results-oriented.
• Ability to communicate effectively in a potentially loud environment.
• Ability to meet the role’s physical demands, including frequent standing and walking, and occasional handling of items weighing approximately 25–30 pounds.

Nice To Haves

• Prior experience in customer service, sales, hospitality, or a related field (0–1 year).
• Experience with graphic design tools such as Canva.

Responsibilities

• Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
• Conduct studio tours and present membership options, programs, services, and benefits.
• Support individual and team sales goals through outreach, follow-ups, and lead generation.
• Build relationships in the local community to increase brand awareness and generate business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, reinforcing the sales process and best practices.
• Maintain accurate member records and complete required documentation using company systems and tools.
• Process cash and credit card sales transactions in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
• Partner with studio team members to provide a consistent, positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities.
• Demonstrate commitment to exceptional customer service and AFG core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED