Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo fitness studios and helps ensure an exceptional, welcoming experience for members, prospective members, and guests. The role represents the brand, communicates studio programs and membership options, and contributes to membership sales and retention through relationship-building, outreach, and follow-up. The Assistant Studio Manager works with the studio team to support sales goals, maintain a high-energy environment, and deliver consistent service. The position also supports Sales Associate onboarding, training, and mentoring; maintains accurate member records and processes payments; responds to member questions and concerns; and assists with marketing, social media engagement, community events, and studio activations. The role helps maintain a clean, organized studio and participates in team meetings, training, and development opportunities. It reports to the Studio Manager and does not manage a team. The work is primarily in a fitness studio, at the front desk and across the studio floor, with administrative computer and phone tasks. It involves frequent interaction with members and coworkers, extended periods of standing and walking, and may include music and group-fitness noise. Occasional offsite community activities may be required. The schedule is full-time and flexible as needed, including weekends and holidays.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, relationship-building, and customer service skills.
- Excellent organization, attention to detail, and time management.
- Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
- Proactive, reliable, consistent, self-motivated, and results-oriented approach.
- Professionalism, integrity, flexibility, emotional intelligence, and a positive service attitude.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Provide welcoming, inclusive, high-energy service to members, prospects, and guests in accordance with brand standards.
- Conduct studio tours and explain membership options, programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support Sales Associate onboarding, training, and mentoring, including reinforcing sales practices.
- Maintain accurate member records and complete documentation using company systems and tools.
- Process cash and credit card transactions according to company policies and procedures.
- Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Work with studio team members to deliver a consistent member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Uphold exceptional customer service and AFG HoldCo's core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
