Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at Austin Fitness Group studios and helps ensure an exceptional experience for members, prospective members, and guests. The role represents the brand, presents membership options, and supports membership sales and retention through relationship-building, outreach, and follow-up. Working closely with the studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming, high-energy environment, and deliver consistent service. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and across the studio floor. It includes frequent interaction with members, guests, and team members, as well as administrative tasks using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite community events may be required. No travel is anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, listening, organizational, time-management, and attention-to-detail skills.
- Ability to build relationships and provide exceptional service.
- Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
- Proactive, reliable, self-motivated, and results-oriented approach.
- Professionalism, integrity, a positive service attitude, and emotional intelligence.
- Ability to work weekends and holidays.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Provide a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
- Conduct studio tours and present membership options, programs, services, and benefits.
- Support individual and team sales goals through outreach, follow-ups, and lead generation.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card transactions according to company policies and procedures.
- Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Partner with studio team members to provide a seamless and positive member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Demonstrate a commitment to exceptional customer service and AFG core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
