Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at OT Group Holdings, LLC fitness studios to provide an exceptional experience for current and prospective members. As a key point of contact, this role represents the brand, explains membership options and studio programs, and contributes to membership sales and retention through relationship-building. The Assistant Studio Manager works with the studio team to support sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The role reports directly to the Studio Manager and does not manage a team. The position is based primarily in a fitness studio, with work at the front desk and throughout the studio floor. It includes frequent interaction with members, guests, and colleagues, as well as administrative tasks using a computer, phone, and standard office equipment. The environment may be moderately to loudly noisy due to music and group fitness classes. Occasional offsite community events may be required. The schedule is full-time and flexible as needed, including weekends and holidays. Travel is not anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Ability to work a flexible schedule as needed, including weekends and holidays.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, organizational, time-management, and attention-to-detail skills.
- Ability to build relationships and provide exceptional customer service.
- Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
- Professionalism, reliability, initiative, integrity, and a positive service attitude.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Provide a welcoming, inclusive, high-energy experience for members, prospective members, and guests in keeping with brand standards.
- Conduct studio tours, present membership options, and communicate programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card sales transactions according to company policies and procedures.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Collaborate with studio team members to provide a consistent, positive experience for members and guests.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
- Attend scheduled team meetings, trainings, and development opportunities.
- Uphold exceptional customer service and the core values of OT Group Holdings, LLC.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
