Assistant Studio Manager

Orangetheory•Goodyear, AZ

About The Position

The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to help provide an exceptional member experience. The role is a key contact for prospective and current members, represents the brand, communicates the studio’s programs and services, and supports membership sales and retention through relationship-building. In partnership with the Studio Manager and studio team, the Assistant Studio Manager supports sales goals, a welcoming and high-energy environment, and consistent studio operations. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with duties at the front desk and across the studio floor. Work involves frequent interaction with members, guests, and colleagues; extended periods of standing and walking; and administrative tasks using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite events or community activities may be required. Flexible scheduling may be needed, including weekends and holidays. No travel is anticipated unless required for training or other company needs.

Requirements

High school diploma or equivalent required.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Strong communication and cross-functional collaboration skills.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organization, attention to detail, and time-management skills.
Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
Ability to build relationships and provide exceptional customer service.
Ability to work effectively in a team environment and respond comfortably to change and others’ ideas.
Professionalism, integrity, reliability, initiative, and a positive service attitude.
Ability to listen actively, communicate respectfully, and respond empathetically to others.
Ability to work flexible schedules as needed, including weekends and holidays.
Ability to stand and walk frequently, communicate in a potentially loud environment, and occasionally lift, carry, push, or pull items weighing approximately 25–30 pounds; bending, reaching, and light cleaning may also be required.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Experience with graphic design tools such as Canva.

Responsibilities

Provide a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
Conduct studio tours, present membership options, and explain programs, services, and benefits.
Pursue individual and team sales goals through outreach, follow-ups, and lead-generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation in company systems and tools.
Process sales transactions, including cash and credit-card payments, in accordance with company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns; escalate issues as appropriate.
Collaborate with studio team members to provide a seamless and positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment in line with brand and operational standards.
Participate in scheduled team meetings, trainings, and development opportunities.
Uphold exceptional customer service and AFG HoldCo core values.
Perform other duties and activities as assigned; responsibilities may change without notice.