Assistant Studio Manager - Rockwall

ORANGE THEORY FITNESS•Rockwall, TX

1d•Onsite

About The Position

The Assistant Studio Manager assists in running all front-of-house fitness studio operations. The role is responsible for meeting and exceeding sales performance indicators, including package offerings, memberships and renewals, retail and concession sales, and maximizing workout traffic. The ideal candidate has outstanding customer service skills and solid sales experience. The Assistant Studio Manager supports sales associates through coaching, training, and mentorship; promotes a welcoming studio experience; maintains front-desk systems and records; and works closely with the Fitness Team to ensure processes are fulfilled. The role also participates in scheduled workouts and follows studio cleaning and operational procedures.

Requirements

High school diploma.
Previous sales experience and strong sales skills.
Functional computer skills, including basic use of Microsoft Word, Excel, the internet, and computer software.
Self-starter who is open to feedback and committed to personal growth and developing new-hire Sales Associates.
Ability to work a flexible schedule, including evenings and/or weekends.
Excellent interpersonal and customer service skills.
Strong verbal and written communication skills.
Strong leadership skills and demonstrated trust in decision-making.
Ability to identify and analyze problems and develop solutions.
Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
Ability to work and thrive in an ORANGE TEAM environment.
Passion for health and fitness and for helping others succeed.
Commitment to continuous learning and desire for career growth.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Conduct ongoing audits and recommend action plans to improve effectiveness and efficiency.
Assist in leading, coaching, and developing sales associates while fostering accountability, mutual respect, and collaboration.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer-care calls.
Lead OTF studio previews with prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance to the studio.
Guide new-hire Sales Associates through a proper three-day training program using the Sales Associate Training Guide.
Model studio activities through personal involvement and leading by example.
Train and mentor subordinates for ongoing success and future growth.
Lead new hires by example, including maintaining the proper dress code and appropriate conduct with members and employees.
Accurately follow the daily studio cleaning checklist for pre-, during-, and post-shift activities.
Participate in one to two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front-desk area.
Process accurate cash and credit card transactions.
Deliver timely follow-up and follow-through with prospective clients.
Respond to member requests, inquiries, and concerns with a sense of urgency.
Troubleshoot and successfully resolve technical issues.
Properly onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Ensure front-desk systems are followed, including member check-in, telephone inquiries, guest registration, cash handling, delinquent-account procedures, customer-care calls, change requests, and document scanning.
Provide and maintain the highest level of customer service.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF's values and culture.
Perform other duties as assigned by the supervisor.