Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional member experience. The role serves as a point of contact for prospective and current members, represents the brand, communicates the studio’s offerings, and supports membership sales and retention through relationship-building. Working closely with the studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming, high-energy environment, and deliver a consistent member experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and team members, as well as administrative work using a computer, phones, and other standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite events or community activities may be required. A flexible schedule may include weekends and holidays; travel is not anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent required.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Strong communication, collaboration, relationship-building, and people skills.
- Excellent organization, attention to detail, and time-management skills.
- Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
- Proactive, reliable, consistent, self-motivated, and results-oriented approach.
- Professionalism and a positive service attitude.
- Emotional intelligence, active listening, empathy, and respectful communication.
- Ability to work a flexible schedule as needed, including weekends and holidays.
- Ability to meet the physical demands of the role, including frequent standing and walking, communicating in a potentially loud environment, and occasionally lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year) preferred.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Research skills and critical-thinking ability.
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
- Conduct studio tours and explain membership options, programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card sales transactions according to company policies and procedures.
- Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Collaborate with studio team members to provide a seamless, consistent member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Demonstrate commitment to exceptional customer service and AFG HoldCo’s core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
