Assistant Studio Manager

Orangetheory•Austin, TX

1d•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend studio operations to ensure an exceptional member experience at every touchpoint. This role is a key point of contact for prospective and current members, represents the brand, communicates the studio’s story, and supports membership sales and retention through relationship-building. The Assistant Studio Manager partners with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position reports directly to the Studio Manager and supports studio success, member satisfaction, and team execution. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and team members in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Administrative duties involve a computer, phones, and standard office equipment. Occasional offsite events or community activities may be required. The position requires frequent standing and walking, effective communication in potentially loud settings, and occasional handling of items weighing approximately 25–30 pounds, as well as bending, reaching, and light cleaning. This is a full-time, non-exempt position with a flexible schedule as needed, including weekends and holidays. Travel is not anticipated unless needed for training or other company needs. Compensation is $20.19–$24.00 per hour.

Requirements

High school diploma or equivalent.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong communication, collaboration, organizational, time-management, and attention-to-detail skills.
Ability to build relationships and provide exceptional customer service.
Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
Ability to work effectively in a team, respond comfortably to change, and exercise tact and judgment with a broad variety of people.
Professionalism, integrity, reliability, initiative, self-motivation, and a positive service attitude.
Ability to listen actively, communicate respectfully, and respond empathetically.
Ability to meet the role's physical demands, including frequent standing and walking, and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year).

Responsibilities

Deliver a welcoming, inclusive, and high-energy experience for members, prospects, and guests that reflects brand standards.
Conduct studio tours, present membership options, and communicate programs, services, and benefits.
Support individual and team sales goals through outreach, follow-ups, and lead-generation activities.
Build and maintain local community relationships to increase brand awareness and generate business opportunities.
Support the onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card sales transactions in accordance with company policies and procedures.
Respond professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Partner with studio team members to provide a seamless, consistent, and positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment in accordance with brand and operational standards.
Participate in scheduled team meetings, trainings, and development opportunities.
Demonstrate commitment to exceptional customer service and AFG HoldCo's core values.