Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at Austin Fitness Group (AFG) studios to provide an exceptional member experience. The role serves as a key contact for prospective and current members, represents the brand, presents membership options, and supports membership sales and retention through relationship-building. The Assistant Studio Manager works with the studio team to help achieve sales goals, maintain a welcoming, high-energy environment, and deliver a consistent member experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with duties at the front desk and across the studio floor. It involves frequent interaction with members, guests, and coworkers, along with administrative work using a computer, phones, and standard office equipment. The studio may have moderate to loud noise from music and group fitness classes. Occasional participation in offsite events or community activities may be required; travel is not anticipated except as needed for training or other company needs. This is a full-time position that includes weekends and holidays. The role requires frequent standing, walking, and moving throughout the studio, regular communication in potentially loud settings, and occasional lifting, carrying, pushing, or pulling of supplies or retail products weighing approximately 25–30 pounds, as well as bending, reaching, and light cleaning.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Strong communication, listening, interpersonal, and relationship-building skills.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong organizational, attention-to-detail, and time-management skills.
- Ability to problem-solve, think critically, and work under pressure.
- Ability to manage unexpected challenges calmly and professionally.
- Proactive, reliable, consistent, self-motivated, and results-oriented approach.
- Professional demeanor and positive service attitude.
- Ability to collaborate effectively across functions and work well in a team.
- Ability to exercise tact and judgment when working with a broad variety of people.
- Ability to demonstrate integrity, emotional intelligence, empathy, and active listening.
- Ability to meet the physical demands of frequent standing, walking, communicating in a potentially loud environment, and occasional handling of items weighing approximately 25–30 pounds.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Deliver a welcoming, inclusive, and high-energy experience to members, prospective members, and guests in accordance with brand standards.
- Conduct studio tours and present membership options, programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card transactions according to company policies and procedures.
- Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Partner with studio team members to provide a consistent, positive member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Demonstrate commitment to exceptional customer service and AFG's core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
