Assistant Studio Manager

Orangetheory•Langhorne, PA

7d•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional experience for prospective and current members. As a key point of contact, the role represents the brand, explains studio programs and membership options, and supports membership sales and retention through relationship-building. The Assistant Studio Manager works closely with the studio team to help achieve sales goals, maintain a welcoming, high-energy environment, and ensure a consistent member experience. The position reports directly to the Studio Manager and does not manage a team. This is a full-time, non-exempt position with a flexible schedule as needed, including weekends and holidays. Work is primarily in a fitness studio, at the front desk and across the studio floor, with administrative work using a computer, phones, and standard office equipment. The environment may be moderately to loudly noisy due to music and group fitness classes. Occasional offsite events or community activities may be required. No travel is anticipated except when needed for training or other company purposes. The position requires a high school diploma or equivalent and at least six months of leadership, supervisory, or people/program/project management experience. Prior customer service, sales, hospitality, or related experience is preferred; the posting lists 0–1 year. Compensation is $20.19–$24.00 per hour.

Requirements

High school diploma or equivalent.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Strong communication, collaboration, listening, and people skills.
Ability to build relationships and provide exceptional customer service.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Professionalism, integrity, reliability, and a positive service attitude.
Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
Strong organization, attention to detail, and time-management skills.
Ability to work a flexible schedule as needed, including weekends and holidays.
Ability to perform the physical demands of the role, including frequent standing and walking, effective communication in a potentially loud environment, and occasional lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (the posting lists 0–1 year).

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
Conduct studio tours and explain membership options, programs, services, and benefits.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card transactions in accordance with company policies and procedures.
Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues when appropriate.
Collaborate with studio team members to deliver a consistent, positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized studio in alignment with brand and operational standards.
Attend scheduled team meetings, trainings, and development opportunities.
Uphold exceptional customer service and AFG HoldCo core values.