Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to ensure an exceptional member experience. The role serves as a key contact for prospective and current members, represents the brand, communicates studio programs and membership options, and supports membership sales and retention through relationship-building. Working closely with the Studio Manager and studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position requires a service-oriented mindset, strong communication skills, and a commitment to meeting performance expectations. This is a full-time, non-exempt position that reports directly to the Studio Manager. It does not manage a team. The role is primarily based in a fitness studio, with front-desk, studio-floor, and administrative duties, and may occasionally involve offsite community activities or events. Flexible scheduling may be needed, including weekends and holidays.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, listening, organization, attention to detail, and time-management skills.
- Ability to build relationships and provide exceptional service.
- Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
- Proactive, reliable, self-motivated, and results-oriented approach.
- Professionalism, a positive service attitude, integrity, and emotional intelligence.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year).
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in keeping with brand standards.
- Conduct studio tours and present membership options, programs, services, and benefits.
- Work toward individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit card transactions according to company policies and procedures.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Partner with studio team members to provide a consistent, positive member and guest experience.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Uphold AFG HoldCo’s core values and commitment to exceptional customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
