Assistant Studio Manager - Full Time
About The Position
Orangetheory Fitness is a trendsetting franchise fitness organization with 1,200+ locations open in the US and Canada and 550+ new fitness studios under development nationally and internationally. We are currently seeking a dynamic Assistant Studio Manager (ASM) to be a part of our Studio Leadership Team. The ASM will assist the Studio Manager and Head Coach in managing the daily business operations, staff development, and drive the overarching theme of #Morelife for our members. So what does an awesome Orangetheory Fitness employee look like? They are: Passionate about fitness and helping others achieve their fitness goals, Strong leadership ability with the drive to motivate and mentor others, Outgoing and energetic seeking to expand their sales career in the fitness industry, Someone who enjoys teamwork and wants to be a part of a world-class fitness company, Enthusiastic about changing people’s lives through fitness and community, Interested in further development of their professional skills in sales, marketing, lead generation, social media, building and retaining clients, and growing a business.
Requirements
- Have an Associate's degree and functional computer skills
- Love helping clients achieve goals and possess excellent customer service skills
- Are a fitness-minded professional with 2-years of experience working in a sales quota environment
- Are interested in further development of your professional skills sets- sales, marketing, lead generation, social media, building and retaining clients, growing a business
- Can (truly) multi-task and stay organized in a fast-paced environment
- Practice positive, motivating and effective interpersonal communication skills
- Demonstrate the desire to lead employees and motivate teams
- Have the flexibility to work “retail” hours- days, nights, weekends, and holidays as needed
- Ability to manage difficult or emotional customer and employee situations.
- Attend all relevant OTF training programs
Nice To Haves
- We strongly recommend participating in 1-2 OTF classes per week to have some fun and be able to effectively describe the workout to prospective clients.
- sales: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Brooklyn, New York, NY (Preferred)
- Morning (Preferred)
- Mid-Day (Preferred)
- Evening (Preferred)
Responsibilities
- Work collaboratively with Studio Manager and Sales team to improve the studio’s overall effectiveness and efficiency
- Maintain a safe and clean studio
- Conduct telephone inquiries/follow-up calls and customer care calls
- Assist with proper onboarding of all OTF clients
- Take responsibility to ensure superior customer service
- Help manage and participate in events including marketing events
- Motivate the Sales Associate team in achieving membership sales goals
- Provide oversight of the sales team
- Assist with the hiring, onboarding and training of all studio staff
- Drive the Studio’s daily, weekly, and monthly membership goals
- Measure key performance sales indicators for the fitness studio, including package offerings, memberships renewals, retail and concession sales, and maximizing workout traffic
- Participate in the operation and success of a fast-paced fitness studio, and build relationships with Orangetheory Fitness members and the community in order to help maintain and build a strong member base.
- Provide studio members with a best in class customer experience.
Benefits
- Health Insurance plans available for eligible employees
- Flexible schedules
- WORKOUT FOR FREE!
- Fitness casual dress-code
- Passionate, collaborative work environment
- Ongoing sales training and development
- Participation in studio performance-based bonus program
- Commission
- Bonuses
- Store Discounts
- Paid Training: Yes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
