Assistant Studio Manager
About The Position
The Assistant Studio Manager supports overall studio operations, customer experience, and customer satisfaction. This leadership role includes supervising team members, providing administrative support, and contributing to studio and individual sales goals. During retail hours, the Assistant Studio Manager provides front-line support to clients and team members, helping with efficient check-in and check-out, session flow, and on-the-spot soft-skills coaching. Away from the studio floor, the role tracks and resolves escalated customer issues, participates in strategies to improve performance, and helps allocate resources. The position is intended to support a team member’s growth and development as a people and retail leader.
Requirements
- Be at least 18 years of age.
- Have a high school diploma or equivalent.
- Pass a satisfactory background check.
- Have a valid driver’s license and reliable transportation.
- Be available to work weekend hours during busy season.
- Be flexible and have a team-player mentality, with willingness to collaborate with colleagues on ideas and initiatives.
- Maintain a professional demeanor with customers and team members.
- Be able to read and write in English.
- Be able to communicate verbally and in writing with customers and team members.
- Be able to prioritize tasks.
- Be able to lead, supervise, and/or manage team members.
- Be able to view computer screens for extended periods.
- Be able to walk or move inside or outside for more than six consecutive hours.
- Be able to work in a busy retail environment with significant noise and other sensory stimulants, such as camera flashes, music, and crowded areas.
- Be able to move up to 20 lbs.
- Be able to bend and stoop.
Responsibilities
- Support the strategy and its execution to achieve revenue and retail goals.
- Interact with customers to contribute to an excellent experience.
- Recruit, train, and develop the studio team.
- Assist with creating the schedule and approving time cards.
- Resolve issues involving staff or customers, including complaints and grievances, and take action to prevent recurrence.
- Ensure the flow of traffic on the studio floor runs smoothly.
- Assist with weekly inventory.
- Keep the studio organized and presentable in all areas.
- Confirm opening and closing procedures are completed properly each day.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
