Assistant Studio Manager

Momentic Studios • Long Beach, CA

5d

About The Position

The Assistant Studio Experience Manager helps lead and motivate the team to deliver an exceptional guest and member experience while driving membership growth, retention, and revenue. The role reflects SWTHZ values of integrity, respect, fairness, and excellence, and supports the Studio Manager with daily operations, team development, and sales performance. The position is located in Long Beach, California.

Requirements

• High school diploma or GED.
• Current AED, First Aid, and CPR certification.
• At least 1 year of experience in a supervisory role.
• At least 2 years of experience in sales or customer service, with a focus on relationship-based selling and value-building.
• Ability to lift up to 50 pounds.
• Ability to squat, bend, reach, spot, jump, stand for prolonged periods, and walk.

Nice To Haves

• Degree in a related field.

Responsibilities

• Use relationship-based selling with introductory guests and explain how SWTHZ services can meet their needs and goals.
• Tour prospective members through the studio and connect its facilities, services, and amenities to their individual needs and goals.
• Clearly communicate membership options and enroll guests using company sales techniques and protocols.
• Schedule appointments and follow up on leads and potential business opportunities.
• Promote marketing campaigns and special offers to leads and existing members.
• Monitor membership data and track key performance indicators to inform decision-making.
• Collaborate with the Studio Manager and sales team on strategies to attract and retain members and meet membership and revenue goals.
• Coach and mentor sales associates on sales techniques and product knowledge.
• Assist the Studio Manager with team training, development, and performance support.
• Lead by example in work ethic, communication, and customer service.
• Support performance management by helping set goals, provide feedback, and participate in performance reviews.
• Enforce hygiene and safety protocols to maintain a clean, welcoming, and safe studio.
• Coordinate with and support cleaning staff to maintain studio cleanliness.
• Identify operational improvement opportunities and implement solutions that enhance team performance and member experience.

Benefits

• Competitive compensation and bonus eligibility.
• Flexible work schedule.
• Free drop-in sessions.
• Career growth opportunities.
• Comprehensive benefits plan, including medical, dental, vision, and 401(k), for full-time employees.
• Supportive leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED