Assistant Studio Manager

Orangetheory - Franchise #0320•Georgetown, TX

17h•$20 - $24•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional experience for members, prospective members, and guests. The role represents the brand, builds relationships, supports membership sales and retention, and works with the studio team to help achieve sales goals and maintain a welcoming, high-energy environment. The Assistant Studio Manager reports to the Studio Manager and contributes to studio success, member satisfaction, and team execution. The position is based primarily in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues, extended periods of standing and walking, and administrative work using a computer, phones, and standard office equipment. Music and group fitness classes may create moderate to loud noise levels. Occasional offsite community activities may be required. The role may require lifting, carrying, pushing, or pulling supplies or retail products weighing approximately 25–30 pounds, along with bending, reaching, and light cleaning. This is a full-time, non-exempt position with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company needs. The position does not manage a team. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent required.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Strong communication, collaboration, listening, organizational, time-management, and attention-to-detail skills.
Ability to build relationships and provide exceptional service.
Ability to solve problems, work under pressure, and handle unexpected challenges calmly and professionally.
Proactive, reliable, consistent, self-motivated, and results-oriented approach.
Professionalism, integrity, emotional intelligence, and a positive service attitude.
Ability to work a flexible schedule as needed, including weekends and holidays.
Ability to perform the physical demands described, including frequent standing and walking and occasional handling of items weighing approximately 25–30 pounds, with reasonable accommodations where applicable.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Experience conducting sales outreach, supporting marketing activities, or working in a fitness studio environment.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience that reflects brand standards.
Conduct studio tours and present membership options, programs, services, and benefits.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
Build local community relationships to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card transactions in accordance with company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Partner with studio colleagues to deliver a consistent and positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized studio in accordance with brand and operational standards.
Participate in scheduled team meetings, training, and development opportunities.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.