Assistant Studio Manager
About The Position
This is a full-time, on-site leadership role requiring flexibility based on studio and business needs. The Assistant Studio Manager will support and inspire the team by helping create a positive, energetic, and results-driven studio culture. They will coach and support team members in achieving goals related to client experience, productivity, clinical outcomes, and revenue, while reinforcing key performance goals. The role involves providing real-time feedback, recognition, and support, and assisting with onboarding, training, and developing new team members. The Assistant Studio Manager will also help drive studio success by supporting the studio in meeting or exceeding revenue goals, coaching the team to strengthen conversions, and helping team members confidently educate clients. They will monitor performance results, identify opportunities, and support promotions and growth initiatives. A key aspect of the role is creating an exceptional client experience by ensuring reception and provider teams consistently deliver a welcoming, seamless, and elevated Sev Skin Experience, reinforcing service behaviors that strengthen client satisfaction, retention, and loyalty, and supporting strong OSAT scores and five-star review performance. The Assistant Studio Manager will address client concerns with professionalism and care, and partner with clinical leadership to support consistent service delivery. Additionally, they will help keep the studio running smoothly by supporting efficient daily operations, managing staffing and scheduling, reinforcing adherence and productivity expectations, ensuring compliance with operational procedures, and overseeing inventory controls. The role requires maintaining a clean, organized, compliant, and client-ready studio.
Requirements
- Previous leadership or supervisory experience in a fast-paced, client-focused environment.
- Experience coaching teams and driving measurable performance results.
- Strong communication, organization, and problem-solving skills.
- A client-first mindset and passion for delivering exceptional service.
- Confidence providing real-time feedback and holding team members accountable.
- The ability to balance team leadership, sales performance, and studio operations.
- A high level of professionalism, initiative, and attention to detail.
Nice To Haves
- Experience in aesthetics, wellness, beauty, retail, hospitality, or another service-based industry is a plus.
Responsibilities
- Support and Inspire the Team
- Help create a positive, energetic, and results-driven studio culture.
- Coach and support team members in achieving goals related to client experience, productivity, clinical outcomes, and revenue.
- Reinforce key performance goals, including package and membership conversion, trial conversion, rebooking, five-star reviews, OSAT scores, and room utilization.
- Provide real-time feedback, recognition, and support to strengthen performance.
- Assist with onboarding, training, and developing new team members.
- Celebrate team wins while reinforcing accountability, attendance, and professional expectations.
- Help Drive Studio Success
- Support the studio in meeting or exceeding GAAP and cash revenue goals.
- Coach the team to strengthen package, membership, trial, and rebooking conversion.
- Help team members confidently educate clients and recommend appropriate services.
- Monitor performance results, identify opportunities, and help turn insights into action.
- Support promotions, client outreach, grassroots marketing, and studio growth initiatives.
- Create an Exceptional Client Experience
- Ensure reception and provider teams consistently deliver a welcoming, seamless, and elevated Sev Skin Experience.
- Reinforce service behaviors that strengthen client satisfaction, retention, and loyalty.
- Support strong OSAT scores and five-star review performance.
- Address client concerns with professionalism and care, escalating when appropriate.
- Partner with clinical leadership to support consistent service delivery, clinical protocols, and treatment outcomes.
- Keep the Studio Running Smoothly
- Support efficient daily operations while maintaining an average room utilization rate above 90%.
- Help manage staffing and scheduling to ensure appropriate coverage and maximize team productivity.
- Reinforce scheduling adherence and productivity expectations.
- Ensure compliance with operational procedures, safety requirements, clinical protocols, and service standards.
- Oversee inventory controls and ordering while minimizing waste and unnecessary expenses.
- Maintain a clean, organized, compliant, and client-ready studio.
Benefits
- Medical, dental, and vision insurance
- Employer-paid basic life and AD&D insurance
- Additional life insurance options
- Employee Assistance Program
- 401(k) retirement savings plan
- Paid Time Off and paid sick leave
- Employee discounts on Sev Skin services and products
- Professional development and career growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
