Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios, helping ensure an exceptional experience for members, prospective members, and guests. The role represents the brand, shares information about the studio and its offerings, and supports membership sales and retention through relationship-building, outreach, and follow-up. The Assistant Studio Manager works with the studio team to support sales goals, maintain a welcoming, high-energy environment, and deliver a seamless member experience. The position reports to the Studio Manager and does not manage a team. This full-time, non-exempt role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It combines member-facing service and sales with administrative work, including maintaining records, processing payments, responding to inquiries, and supporting marketing and community activities. The schedule is flexible as needed and includes weekends and holidays. Occasional offsite events or community activities may be required; travel is not anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, organizational, time-management, and attention-to-detail skills.
- Ability to build relationships and provide exceptional service.
- Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
- Proactive, reliable, and consistent, with a self-motivated and results-oriented approach.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).
Responsibilities
- Provide a welcoming, inclusive, high-energy experience for members, prospects, and guests in line with brand standards.
- Conduct studio tours and explain membership options, programs, services, and benefits.
- Support individual and team sales goals through outreach, follow-ups, and lead-generation activities.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support the onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process sales transactions, including cash and credit card payments, according to company policies and procedures.
- Respond professionally and promptly to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Collaborate with studio team members to deliver a consistent, positive experience for members and guests.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, training, and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
