Assistant Studio Manager

Orangetheory • Overland Park, KS

1d • Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional member experience. The role serves as a key contact for prospective and current members, represents the brand, explains studio programs and membership options, and helps drive sales and retention through relationship-building. Working closely with the studio team, the Assistant Studio Manager supports sales goals, a welcoming and energetic environment, and consistent service. The position reports directly to the Studio Manager and does not manage a team.

The role is primarily based in a fitness studio, with work at the front desk and across the studio floor. It involves frequent interaction with members, guests, and colleagues in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Duties also include computer-based administration, phone use, and standard office equipment; occasional offsite community events may be required. Physical activities include extended standing and walking, frequent communication, and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, along with bending, reaching, and light cleaning.

This is a full-time, non-exempt position with a flexible schedule as needed, including weekends and holidays. Compensation is $20.19–$24.00 per hour. A high school diploma or equivalent is required. At least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects is required. Previous customer service, sales, hospitality, or related experience is preferred (0–1 year).

Requirements

• High school diploma or equivalent.
• At least six months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
• Strong communication, collaboration, and relationship-building skills.
• Ability to provide exceptional customer service and maintain a professional, positive service attitude.
• Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
• Strong organizational, attention-to-detail, and time-management skills.
• Proactive, reliable, consistent, self-motivated, and results-oriented approach.
• Strong listening, critical-thinking, and research skills.
• Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
• Ability to work a flexible schedule as needed, including weekends and holidays.

Nice To Haves

• Prior experience in customer service, sales, hospitality, or a related field (0–1 year preferred).

Responsibilities

• Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in accordance with brand standards.
• Conduct studio tours; present membership options and communicate programs, services, and benefits.
• Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
• Build and maintain local community relationships to increase brand awareness and generate business opportunities.
• Support onboarding, training, and mentoring of Sales Associates, reinforcing sales processes and best practices.
• Maintain accurate member records and complete required documentation using company systems and tools.
• Process cash and credit card transactions in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
• Collaborate with studio team members to provide a seamless, consistent, positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities.
• Uphold exceptional customer service and AFG HoldCo core values.
• Perform other duties and activities that may change as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED