Assistant Studio Manager
About The Position
The Assistant Studio Manager supports daily and weekend operations at AFG HoldCo studios to provide an exceptional experience for members, prospective members, and guests. The role represents the brand, explains studio programs and membership options, and supports membership sales and retention through relationship-building, outreach, and follow-up. The Assistant Studio Manager works closely with the studio team to support sales goals, maintain a welcoming environment, and ensure consistent service. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and across the studio floor. It involves frequent interaction in a dynamic setting that may have moderate to loud noise from music and group fitness classes, along with computer, phone, and other standard office-equipment use. Occasional offsite community events or activities may be required. The position is full-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent required.
- At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
- Strong communication, collaboration, listening, organizational, attention-to-detail, and time-management skills.
- Ability to build relationships and provide exceptional customer service.
- Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
- Proactive, reliable, self-motivated, results-oriented, and professional, with a positive service attitude.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Ability to work a flexible schedule as needed, including weekends and holidays.
- Physical ability to frequently stand, walk, and move throughout the studio; communicate effectively in a potentially loud environment; and occasionally lift, carry, push, or pull items weighing approximately 25–30 pounds, bend, reach, and perform light cleaning tasks.
- Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year) is preferred.
Responsibilities
- Provide a welcoming, inclusive, high-energy experience for members, prospective members, and guests in line with brand standards.
- Conduct studio tours and explain membership options, programs, services, and benefits.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build relationships in the local community to raise brand awareness and generate business opportunities.
- Support the onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
- Maintain accurate member records and complete required documentation using company systems and tools.
- Process cash and credit-card transactions according to company policies and procedures.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Partner with studio team members to provide a seamless, consistent, positive experience for members and guests.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
- Participate in scheduled team meetings, training, and development opportunities.
- Uphold AFG HoldCo's core values and commitment to exceptional customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
