Assistant Studio Manager

Orangetheory•Raleigh, NC

2d•Onsite

About The Position

The Assistant Studio Manager supports daily and weekend operations at OT Group Holdings, LLC studios to provide an exceptional member experience. The role is a key point of contact for prospective and current members, represents the brand, shares the studio story, and supports membership sales and retention through relationship-building. Working closely with the studio team, the Assistant Studio Manager helps achieve sales goals, maintain a welcoming, high-energy environment, and ensure consistent member experiences. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It includes frequent interaction with members, guests, and team members, extended periods of standing and walking, administrative work on a computer and phone, and occasional participation in offsite events or community activities. The studio may have moderate to loud noise from music and group fitness classes. The position is full-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent required.
At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
Ability to work a flexible schedule as needed, including weekends and holidays.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong communication, collaboration, organization, attention to detail, and time-management skills.
Ability to build relationships and provide exceptional customer service.
Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
Demonstrated professionalism, integrity, reliability, initiative, and a positive service attitude.
Strong listening, critical-thinking, and research skills; results-oriented and self-motivated.
Ability to perform the physical demands of the role, including frequent standing and walking, effective communication in a potentially loud environment, and occasional lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds, bending, reaching, and light cleaning.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year) preferred.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospects, and guests in line with brand standards.
Conduct studio tours, present membership options, and explain programs, services, and benefits.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support onboarding, training, and mentoring of Sales Associates, including reinforcing sales processes and best practices.
Maintain accurate member records and complete required documentation using company systems and tools.
Process cash and credit card sales transactions according to company policies and procedures.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Collaborate with studio team members to provide a seamless, consistent, positive member and guest experience.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio in accordance with brand and operational standards.
Participate in scheduled team meetings, trainings, and development opportunities.
Uphold exceptional customer service and the core values of OT Group Holdings, LLC.