Assistant Studio Manager - Full Time

Orangetheory•Brooklyn, NY

82d•Onsite

About The Position

Orangetheory Fitness is a trendsetting franchise fitness organization with 1,200+ locations open in the US and Canada and 550+ new fitness studios under development nationally and internationally. We are currently seeking a dynamic Assistant Studio Manager (ASM) to be a part of our Studio Leadership Team. The ASM will assist the Studio Manager and Head Coach in managing the daily business operations, staff development, and drive the overarching theme of #Morelife for our members. So what does an awesome Orangetheory Fitness employee look like? They are: Passionate about fitness and helping others achieve their fitness goals Strong leadership ability with the drive to motivate and mentor others Outgoing and energetic seeking to expand their sales career in the fitness industry Someone who enjoys teamwork and wants to be a part of a world-class fitness company Enthusiastic about changing people’s lives through fitness and community Interested in further development of their professional skills in sales, marketing, lead generation, social media, building and retaining clients, and growing a business. At Orangetheory Fitness, you will participate in the operation and success of a fast-paced fitness studio, and build relationships with Orangetheory Fitness members and the community in order to help maintain and build a strong member base. You will also be responsible for providing studio members with a best in class customer experience.

Requirements

Have an Associate's degree and functional computer skills
Love helping clients achieve goals and possess excellent customer service skills
Are a fitness-minded professional with 2-years of experience working in a sales quota environment
Are interested in further development of your professional skills sets- sales, marketing, lead generation, social media, building and retaining clients, growing a business
Can (truly) multi-task and stay organized in a fast-paced environment
Practice positive, motivating and effective interpersonal communication skills
Demonstrate the desire to lead employees and motivate teams
Have the flexibility to work “retail” hours- days, nights, weekends, and holidays as needed
Ability to manage difficult or emotional customer and employee situations.
Attend all relevant OTF training programs

Nice To Haves

We strongly recommend participating in 1-2 OTF classes per week to have some fun and be able to effectively describe the workout to prospective clients.

Responsibilities

Work collaboratively with Studio Manager and Sales team to improve the studio’s overall effectiveness and efficiency
Maintain a safe and clean studio
Conduct telephone inquiries/follow-up calls and customer care calls
Assist with proper onboarding of all OTF clients
Take responsibility to ensure superior customer service
Help manage and participate in events including marketing events
Motivate the Sales Associate team in achieving membership sales goals
Provide oversight of the sales team
Assist with the hiring, onboarding and training of all studio staff
Drive the Studio’s daily, weekly, and monthly membership goals
Measure key performance sales indicators for the fitness studio, including package offerings, memberships renewals, retail and concession sales, and maximizing workout traffic