Assistant Store Team Leader

Pet Supplies Plus 200•Lafayette, IN

14h•Onsite

About The Position

The Assistant Store Team Leader supports the Store Team Leader with day-to-day store operations, leads the team by example, and helps provide exceptional, neighborly service. The role contributes to a welcoming, engaging, pet-centric environment for customers, pets, and team members while supporting store performance and team development. This position includes assisting customers with pet-product choices, coaching and supporting team members, maintaining a clean and safe store—including animal care and safety—and building relationships in the local community. The store is independently owned and operated by a franchise owner, who is responsible for local hiring decisions, compensation, benefits, and other employment terms.

Requirements

At least 2 years of retail or customer-facing leadership experience.
High school diploma or GED required.
Strong communication and leadership skills.
Basic proficiency with Microsoft Office or similar tools.
Ability to lift up to 65 pounds and perform physical tasks such as climbing, bending, and kneeling.
Ability to operate store equipment as needed.
Reliable transportation and ability to work flexible schedules.
Must be at least 18 years old and meet hiring requirements set by the local franchise owner.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.
Hands-on leadership and a lead-by-example approach.
Enjoys working with people and pets and delivering customer service.
Thrives in a fast-paced, team-oriented environment.
Enjoys building relationships in the community.

Responsibilities

Support and lead the team by example while delivering exceptional, neighborly service.
Greet customers and their pets and create a welcoming in-store experience.
Help customers choose products that meet their pets’ needs.
Support store performance, including sales, engagement, and productivity.
Help analyze results and partner with leadership on performance-improvement plans.
Assist with hiring, onboarding, and developing team members.
Provide ongoing coaching, feedback, and support to team members.
Maintain a clean, safe, and well-run store, including animal care and safety.
Build community relationships and support local events and partnerships.
Help create a positive culture where pets and people feel at home.