Assistant Store Team Leader

Pet Supplies Plus 4506•Oconomowoc, WI

17h•Onsite

About The Position

The Assistant Store Team Leader supports the Store Team Leader with the store’s day-to-day operations, leads the team by example, and helps provide exceptional, neighborly service. The role contributes to a welcoming, fun, and pet-centric environment for customers, pets, and team members while supporting sales, engagement, and productivity. It also helps maintain a clean, safe, and well-run store, including animal care and safety, and builds relationships with the local community.

Requirements

At least 2 years of retail or customer-facing leadership experience.
High school diploma or GED required.
Strong communication and leadership skills.
Basic proficiency with Microsoft Office or similar tools.
Ability to lift up to 65 lbs and perform physical tasks, including climbing, bending, and kneeling.
Ability to operate store equipment as needed.
Reliable transportation and ability to work flexible schedules.
Must be at least 18 years old and meet hiring requirements set by the local franchise owner.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Support and lead the team by example while delivering exceptional, neighborly service.
Greet customers and their pets and create a welcoming in-store experience.
Help customers choose products suited to their pets’ needs.
Support store performance, including sales, engagement, and overall productivity.
Help analyze results and partner with leadership on plans to improve performance.
Assist with hiring, onboarding, and developing team members.
Provide ongoing coaching, feedback, and support to team members.
Maintain a clean, safe, and well-run store environment, including animal care and safety.
Build community relationships and support local events and partnerships.
Help create a fun, positive culture where pets and people feel at home.