Assistant Store Team Leader

LH Mercantile•Naperville, IL

13d

About The Position

LH Mercantile is a locally owned Pet Supplies Plus franchise offering the resources and structure of a large company with the feel of a neighborhood business. The Assistant Store Team Leader partners with the Store Team Leader to support staffing, daily store operations, team training and development, and community engagement. The role helps maintain consistent animal care, safety, cleanliness, merchandising, inventory, and security standards while delivering a high-quality experience for neighbors. LH Mercantile, LLC operates 16 locations throughout the Chicago suburbs and Northwest Indiana. Its services include self-service pet washes, full-service grooming, curbside pickup, delivery, and autoship. The stores offer products for dogs, cats, birds, reptiles, fish, and small animals. A background check is required.

Requirements

Genuine passion for pets and an interest in pet care and nutrition.
Strong communication and leadership skills, with attention to detail.
At least 2 years of retail experience in a leadership role.
Ability to multitask and thrive in a fast-paced environment.
Flexibility to work a varied schedule, including weekends, evenings, and holidays as needed.
Ability to safely operate all store equipment, including a forklift.

Responsibilities

Partner with the Store Team Leader on recruiting, onboarding, and cross-training to ensure adequate store staffing.
Assist in implementing daily operational standards for animal care, safety, cleanliness, merchandising, inventory, and security.
Facilitate training and onboarding for new and existing staff to promote consistent skills and service delivery.
Help motivate and develop team members through recognition, coaching, mentoring, and reinforcement of company culture and values.
Assist with local community partnerships, events, and brand-building activities to strengthen neighbor engagement and loyalty.