Assistant Store Manager - Soma

Chico's FAS, Inc.•Albuquerque, NM

29d

About The Position

The Assistant Store Manager supports the Store Manager in promoting a customer- and product-focused sales culture. The role helps manage sales operations, asset protection, and human resources functions to deliver a strong customer experience and maximize profitability. It promotes the company’s values and guiding principles across store operations and contributes to a team environment focused on learning and growth. The position may be found in multiple brands, and some duties may vary by brand. The company accepts applications for store-team talent even when a position may not currently be open. Applicants may apply to any location or position; accommodations are available during the application process for applicants with disabilities by contacting the local Store Manager.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Ability to learn or adapt to company-provided technology.
Demonstrated excellent customer-service skills, with a track record in sales and leadership.
Strong organizational skills and ability to multitask in a fast-paced environment.
Strong leadership, training, and team-building skills.
Knowledge of administrative aspects of store operations.
Ability to communicate with customers and staff.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an eight-hour shift.
Ability to lift up to 50 pounds occasionally, 1–33% of an eight-hour shift.
Ability to climb frequently, 34–66% of an eight-hour shift.

Nice To Haves

Two or more years of retail management experience preferred.

Responsibilities

Analyze sales reports and key performance indicators to identify business needs and execute in-store business and sales strategies in partnership with the Store Manager.
Set clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Control payroll and supply budgets.
Perform and oversee scheduling, target shrink audits, physical inventory, opening and closing duties, time-sheet review, payroll accuracy documentation, and merchandise-flow processes.
Manage financial activities in accordance with policy, including cash handling and reporting, price changes, merchandise handling, and accurate register transactions.
Ensure compliance with applicable laws, loss-prevention policies, operating procedures, and controls; conduct associate training on proper controls.
Administer inventory receipt and dispatch, daily floor-merchandise replenishment, and physical inventory preparation and execution.
Ensure visual presentation, organization, and facility maintenance reflect the brand.
Motivate the sales team and develop a high-performance culture to meet sales and productivity goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Inspire and motivate the store team, develop a shared vision, and model core values.
Promote inclusive, collaborative problem solving and communicate with store teams and the Store Manager to lead positive change.
Pursue personal development opportunities and seek feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and deliver a cohesive omnichannel experience.
Model sales expectations through sales techniques and product knowledge; recommend merchandise or help customers locate or obtain items suited to their needs.
Ensure prompt resolution of customer concerns.
Ensure fast, efficient register service and keep current on payment, coupon, return, exchange, security, and other applicable operating policies.
Maintain consistent client communication through the customer book, rewards participation, and customer sign-up capture.
Assist in recruiting, hiring, and developing a high-performing team.
Support, implement, and follow up on training programs and seminars.
Assess and coach store-team performance.
Partner with the Store Manager to resolve human-resources issues in a timely and effective manner.
Drive associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the store team follows employment practices and policies.
Perform other duties as assigned.