Assistant Store Manager - Soma

Chicos Fas•Charlotte, NC

4d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in promoting a customer- and product-focused sales culture and ensuring company values guide store operations. The role supports sales operations, asset protection, and human resources functions to deliver a great customer experience and maximize profitability. Duties may vary by brand. Applications are accepted for store-team opportunities, which may not be open at the time of application.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Ability to learn or adapt to company-provided technology.
Proven customer service skills and a track record in sales and leadership.
Strong organizational and multitasking skills in a fast-paced environment.
Strong leadership, training, and team-building skills.
Knowledge of administrative aspects of store operations.
Ability to communicate with customers and staff.
Regular attendance is essential to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to meet the physical requirements: constant walking or standing for 67–100% of an eight-hour shift; occasional lifting up to 50 pounds for 1–33% of an eight-hour shift; and frequent climbing for 34–66% of an eight-hour shift.

Nice To Haves

Two or more years of retail management experience preferred.

Responsibilities

Analyze sales reports and key performance indicators to identify business needs and execute sales strategies in partnership with the Store Manager.
Set and communicate expectations and hold the store team accountable for brand, performance, and behavior standards.
Control payroll and supply budgets; oversee scheduling, shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow.
Carry out financial activities in accordance with policy, including cash handling and reporting, price changes, merchandise handling, and accurate register transactions.
Ensure compliance with applicable laws, loss prevention policies, procedures, and controls; train associates on proper controls.
Manage inventory receipt and dispatch, daily merchandise replenishment, and preparation and execution of physical inventories.
Maintain brand-appropriate visual presentation, organization, and facility maintenance.
Motivate and coach the sales team to achieve sales and productivity goals, and build product knowledge and selling skills.
Inspire and develop the store team, model core values, foster inclusive collaboration, communicate effectively, and seek feedback to strengthen leadership skills.
Model and promote Most Amazing Personal Service (MAPS) and a cohesive omnichannel customer experience.
Demonstrate sales techniques, share product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs.
Ensure prompt resolution of customer concerns and efficient, policy-compliant register service.
Promote consistent customer communication through customer books, rewards participation, and customer sign-up capture.
Assist with recruiting, hiring, training, and developing the team; assess and coach performance and follow up on training programs.
Resolve human resources issues with the Store Manager, support team engagement by recognizing strong performance, and ensure adherence to employment practices and policies.
Perform other duties as assigned.