Assistant Store Manager - Soma

Chicos Fas•Costa Mesa, CA

8d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in managing sales, operations, asset protection, and human resources functions to provide a strong customer experience and maximize profitability. The role may be found across multiple brands, and some duties may vary by brand. The Assistant Store Manager helps oversee staffing, customer service, sales performance, store presentation, financial activities, inventory processes, general store operations, compliance, and associate development. Other duties may be assigned or required.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge of administrative aspects of store operations.
Able to travel to stores throughout the district.
Able to communicate with customers, stand and maneuver on the sales floor and in the stockroom, operate a register, lift and carry 50 pounds, handle and fold merchandise, climb, reach, and push or pull.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 3 years of prior retail or sales management experience is preferred.

Responsibilities

Prepare weekly schedules to provide appropriate floor coverage within fiscal guidelines; review timesheets and payroll documentation for accuracy and submit them as appropriate.
Promote customer service by ensuring associates greet and assist customers, and respond professionally and promptly to customer inquiries and complaints.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Model sales expectations using sales techniques and product knowledge; recommend merchandise or help customers locate items based on their needs and preferences.
Maintain a visually appealing store, including housekeeping, visual merchandising, and organization.
Train associates in visual merchandising techniques.
Monitor associate sales activity and productivity; communicate and acknowledge performance, and motivate and train associates to develop their potential.
Carry out financial activities according to policy, including cash handling and reporting, price changes, and merchandise handling; ensure register transactions are accurate and policy-compliant.
Administer operational processes, including inventory receipt and dispatch, daily replenishment of floor merchandise, and physical inventory preparation and execution.
Facilitate or manage store operations to keep the store in working order and adequately maintained for safe and efficient operations.
Support compliance with applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training as needed to reinforce controls.
Assist with recruiting, hiring, and developing store associates.
Interpret key performance indicator reports and provide coaching as needed.
Provide feedback to the Store Manager for associate performance appraisals and evaluations.
Perform other duties as assigned or required.