Support Associate - Soma

Chicos Fas•Morrisville, NC

22h

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role also supports customer service standards, visual merchandising, and boutique cleanliness while contributing to an inclusive and collaborative team environment. Duties may vary between brands.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management and to wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Constant walking and standing for 67–100% of an 8-hour shift.
Occasional lifting of up to 50 pounds for 1–33% of an 8-hour shift.
Frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Previous stock or cashier experience.
Exposure to visual merchandising and product placement techniques.

Responsibilities

Process merchandise by storing, ticketing, and organizing items for sales-floor replenishment, and reorganize merchandise to maximize stock space.
Ensure new products are merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices against items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and promptly.
Receive and process visual packet materials, props, and signage, and store stockroom hardware, hangers, and sign holders properly.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.