Support Associate - Soma

Chicos Fas•Indianapolis, IN

6d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by carrying out store operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is stored, ticketed, and easy to locate for replenishment; new products are merchandised promptly; and receiving, transfers, and location requests are processed accurately and on time. The associate also supports visual merchandising, store cleanliness, and customer service while contributing to an inclusive and collaborative team. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to company-provided technology.
Ability to work quickly within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management, including wearing and communicating through a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Must be able to work the majority of the shift standing.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process and organize merchandise so items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize stock to maximize space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile invoices against merchandise received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.