Support Associate - Soma

Chicos Fas•Akron, OH

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise and visual materials are processed, stored, and presented effectively, while supporting a cohesive omnichannel customer experience and maintaining boutique cleanliness and organization. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Able to learn or adapt to technology provided by the company.
Ability to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible work schedule, including nights, weekends, and holidays.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise and ensure items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, sign holders, and related supplies.
Participate in pricing changes and markdowns.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement, as directed.
Support Most Amazing Personal Service (MAPS) principles and standards through operational processes that support a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving; seek development opportunities and solicit feedback.
Assist with boutique cleanliness and organization.
Communicate with customers, Associates, and Management, including wearing and communicating with a headset.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.