Free People Assistant Store Manager

Urban Outfitters•Los Angeles, CA

17h•Onsite

About The Position

The Assistant Store Manager supports selling, service, and store operations to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager helps deliver personalized customer service and a seamless omnichannel shopping experience while supporting the Store Manager in building and developing a strong team. The position also contributes to business operations, visual standards, inventory accuracy, and store profitability.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for Free People customers.
Create selling initiatives that improve the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
Use MPOS, POS, and customer service applications to deliver a seamless omnichannel shopping and event experience.
Guide employees in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Serve as manager on duty, engaging each zone through communication, adaptability, sound decision-making, and collaboration.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Support sales forecasting, scheduling, payroll, and daily zone-chart effectiveness while maintaining operating standards.
Use company tools to assess business opportunities involving product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, product placement, and visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard, informed, and supported.
Share company information, product knowledge, trends, visual priorities, and brand messaging with the team through daily meetings.
Provide the Store Manager with insight and feedback about customer experience, product, and presentation.
Support employee development by protecting time with direct reports, setting goals, and providing feedback.