Full Time Assistant

PACSUN•Los Angeles, CA

25d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store. The role motivates and inspires associates, promotes a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following policies and procedures. The Assistant Store Manager supports customer experience, store operations, visual standards, merchandise flow, and team performance. The role also helps recruit, develop, and retain talent and builds collaborative partnerships while promoting Pacsun's culture, values, and brand.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Ability to work weekends, nights, and peak holiday periods.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; sit, stand, walk, use hands to handle or feel objects, and reach, twist, or squat.
Ability to maneuver around sales floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations according to policy and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Act as floor supervisor as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion for Pacsun products, brands, fashion, and trends.
Model core values and motivate others.
Learn about products, brands, fashion, and trends.
Operate with integrity and confidentiality and set an example for leaders and associates.
Build cross-functional partnerships that support results, transparency, collaboration, and accountability.
Represent Pacsun in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Serve as a leader of company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.