Full Time Assistant

PACSUN • Barceloneta, PR

4d • Onsite

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates employees through core value behaviors, supports a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following policies and procedures.

The position includes delivering an engaging customer experience, addressing customer concerns, maintaining safe and organized store and stockroom environments, supporting sales and visual standards, overseeing merchandise flow, and driving operational efficiency. The Assistant Store Manager also coaches associates, delegates tasks, recognizes strong performance, and helps recruit, develop, and retain talent while fostering collaboration, transparency, and accountability.

Requirements

• Passion for product, brands, fashion, and trends.
• Effective written, verbal, and presentation skills.
• Strong communication skills.
• Excellent time management skills.
• Proficiency in math and strong computer skills.
• Ability to work 32–40 hours per week, including weekends, nights, and peak holiday periods.
• Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
• Ability to frequently sit or stand for long periods and climb ladders as needed.
• Ability to maneuver around sales floor, stockroom, and office areas.
• Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Ensure team members provide an engaging, positive, authentic, and customer-focused experience.
• Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and escalate when appropriate.
• Maintain a clean, organized, and safe store and stockroom.
• Share customer feedback with the leadership team to improve the customer experience.
• Act as floor supervisor as needed, including covering non-peak periods and breaks.
• Hold self and others accountable for completing operational tasks.
• Coach associates and provide feedback on their performance.
• Recognize and reward outstanding performance to support associate engagement.
• Direct associates to ensure they understand company directives and standards.
• Prioritize and delegate tasks to meet operational needs.
• Support and execute visual directives and maintain company visual standards.
• Drive efficiency in store operational processes.
• Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
• Ensure associates follow company policies, procedures, and Safety Program practices.
• Demonstrate passion for PacSun products, brands, fashion, and trends.
• Recruit, identify, develop, and retain talent.
• Develop cross-functional partnerships and promote transparency, collaboration, and accountability.
• Represent PacSun as an advocate in the industry and marketplace.
• Model company culture, norms, conduct, integrity, and confidentiality while remaining approachable to associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED