Full Time Assistant
About The Position
The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role includes inspiring and motivating associates, promoting a customer-focused selling culture, ensuring the execution of store KPIs, and holding employees accountable for company policies and procedures. The Assistant Store Manager reflects the PacSun brand through passion for products, brands, fashion, and trends, and supports a safe, organized, and engaging shopping environment. The position requires 32–40 hours of work per week and flexibility to work weekends, nights, and peak holiday periods. Physical requirements include frequently lifting or moving up to 20 pounds and occasionally lifting or moving up to 35 pounds; sitting or standing for long periods; climbing ladders as needed; and moving around sales floor, stockroom, and office areas. The work environment may have fluctuating temperatures and standard lighting. Travel by hotel, airplane, or car may be required for Store Manager and above roles only.
Requirements
- High school diploma or equivalent preferred.
- Effective written, verbal, and presentation skills.
- Strong communication skills.
- Excellent time-management skills.
- Proficiency in math and strong computer skills.
- Passion for products, brands, fashion, and trends.
- Ability to work 32–40 hours per week and work weekends, nights, and peak holiday periods.
- Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
- Ability to sit or stand for long periods and climb ladders as needed.
- Ability to maneuver around sales floor, stockroom, and office areas.
- Ability to work in an open environment with fluctuating temperatures and standard lighting.
- Ability to meet the position’s physical and vision requirements, including close and distance vision, depth perception, and adjusting focus.
Responsibilities
- Deliver an engaging, positive, authentic customer experience and ensure team members do the same.
- Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and escalate when appropriate.
- Maintain a clean, organized, and safe store and stockroom.
- Share customer feedback with the leadership team to improve the customer experience.
- Serve as floor supervisor as needed, including during breaks and other non-peak periods.
- Hold self and others accountable for completing operational tasks.
- Coach associates and provide performance feedback; recognize and reward outstanding performance.
- Direct associates so they understand company directives and standards.
- Prioritize and delegate tasks to meet operational needs.
- Support and execute visual directives and maintain company visual standards.
- Improve efficiency in store operations.
- Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
- Ensure associates follow company policies, procedures, and Safety Program practices.
- Demonstrate passion and affinity for PacSun products, brands, fashion, and trends, and take initiative to learn about them.
- Model high standards of conduct, integrity, and confidentiality.
- Develop cross-functional partnerships that support business results, transparency, collaboration, and accountability.
- Represent PacSun in the industry and marketplace.
- Recruit, identify, develop, and retain talent.
- Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback and interaction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
