Full Time Assistant
About The Position
The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role involves motivating and inspiring employees, fostering a customer-focused selling culture, ensuring store KPI execution, and holding employees accountable for policies and procedures. The Assistant Store Manager supports customer service, sales floor supervision, employee coaching and development, operational execution, and visual and merchandise standards. This is a full-time position requiring 32–40 hours per week, with flexibility to work weekends, nights, and peak holiday periods.
Requirements
- Passion for product, brands, fashion, and trends.
- Effective written, verbal, and presentation skills.
- Strong communication skills.
- Excellent time-management skills.
- Proficiency in math and strong computer skills.
- Ability to work 32–40 hours per week and flexibly work weekends, nights, and peak holiday periods.
- Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
- Ability to frequently sit or stand for long periods and climb ladders as needed.
- Ability to maneuver around sales floor, stockroom, and office areas.
- Ability to work in an open environment with fluctuating temperatures and standard lighting.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Ensure customers receive an engaging, positive, and authentic experience, and support team members in delivering the same.
- Handle customer situations in accordance with policy, attempt to resolve issues positively, and escalate them when appropriate.
- Maintain clean, organized, and safe store and stockroom environments.
- Share customer feedback with the leadership team to improve the customer experience.
- Serve as floor supervisor as needed, including during non-peak periods and breaks.
- Hold self and others accountable for completing operational tasks.
- Coach and provide performance feedback to Sales Associates.
- Recognize and reward outstanding performance to support associate engagement.
- Communicate company directives and standards to associates.
- Prioritize and delegate tasks to meet operational needs.
- Support and execute visual directives and maintain company visual standards.
- Improve efficiency in store operational processes.
- Maintain merchandise flow, replenishment, and presentation standards in the store and stockroom.
- Ensure store associates follow company policies, procedures, and Safety Program practices.
- Represent the PacSun brand through passion for products, brands, fashion, and trends.
- Model core values and motivate others through consistent behavior.
- Learn about products, brands, fashion, and trends with willingness, aptitude, and initiative.
- Demonstrate integrity, confidentiality, and professional conduct, setting an example for leaders and associates.
- Build cross-functional partnerships that support business results, transparency, collaboration, and accountability.
- Represent PacSun as an advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent.
- Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
