Full Time Assistant

Pacsun Careers•Atlanta, GA

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates team members, supports a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following company policies and procedures. The Assistant Store Manager helps deliver engaging, positive, and authentic customer experiences; manages customer situations in accordance with policy; maintains a clean, organized, and safe store and stockroom; supports merchandise flow and visual standards; and oversees operational tasks. The role also coaches and provides feedback to associates, recognizes strong performance, delegates work, and supports associate engagement and development. As a leader, this position models company conduct and culture, builds cross-functional partnerships, recruits and develops talent, and balances a strong management presence with approachability. The role requires working 32–40 hours per week, with schedule flexibility that includes weekends, nights, and peak holiday periods.

Requirements

Passion for products, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Ability to meet the role's vision requirements, including close and distance vision, depth perception, and adjusting focus.

Responsibilities

Promote a customer-focused mindset and ensure team members deliver engaging, positive, and authentic customer experiences.
Handle customer situations in compliance with company policies and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Cover the floor supervisor role as needed, including during breaks and other non-peak periods.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on their performance.
Support associate engagement by recognizing and rewarding outstanding performance.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Model passion for PacSun products, brands, fashion, and trends, and take initiative to learn about them.
Model company conduct, integrity, confidentiality, culture, norms, and standards.
Develop cross-functional partnerships that support business results, transparency, collaboration, and accountability.
Represent PacSun in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Balance a strong management presence with approachability and encourage associate feedback and interaction.